Hisun 4WD Utility Vehicle Warranty

Hisun 4WD Utility Vehicle Warranty

The Electric Motor Vehicle Company Ltd (EMVC) is an appointed NZ dealership for HISUN branded electric all-terrain 4WD utility vehicles. These models cover a wide range of uses, including farming, off-road, factory operations, lifestyle properties, and limited on-road applications.

Manufactured in China by a reputable supplier, the standard factory warranties are limited. Therefore, EMVC has introduced our exclusive ELITE VEHICLE WARRANTY to ensure enhanced peace of mind for our customers.

Warranty Overview

• Maintenance must be completed as outlined in the Owner’s Manual supplied with the vehicle.

• However, warranty claims will not be denied solely due to a failure to perform scheduled maintenance or keep maintenance receipts.

• EMVC may deny coverage if damage results from abuse, neglect, improper maintenance, or unapproved modifications (including use in competitive events).

• All warranty work must be carried out by an approved and authorized repairer.

• Warranty repairs must be completed within a reasonable time, not exceeding 30 days.

Drivetrain Warranty

• 3-month warranty covering parts and labour for all major drivetrain components:

  • Differential assemblies

  • Transmission transfer cases

  • Electric motor

• After the initial 3 months, the warranty reverts to parts-only for the remaining 24 months of ownership.

• Replaced items under warranty become the property of EMVC.

Exclusions

The following are not covered under warranty:

• Consumables such as:

  • Oils

  • Light bulbs

  • Brake pads

  • Fuses

• Components subject to wear or abuse, including:

  • CV joints

  • Suspension arm bushes

  • Tie rod joints

  • Steering joints

  • Rubber boots

  • Brake components

  • Brake rotors

  • Wheel hub bearings and hubs

  • Doors, hinges

  • Tyres

Electrical Components Warranty

All other parts, including major electrical systems, are covered by a parts-only warranty for 24 months from the date of delivery. This includes:

• Charge cable

• Battery charger

• DC to DC converter

• Motor controller

Ownership and Usage

• Warranty ownership begins on the date the vehicle is delivered by EMVC.

• No limitations apply regarding hours of use or kilometres travelled.

• Owners must arrange transport to and from repair locations at their own cost.

Battery Warranty

The vehicle is powered by a Lithium Iron Phosphate (LiFePO4) battery system. These are sealed, low-maintenance batteries with an expected life of 10 years or more — if properly used. The battery is covered by a 5-Year Warranty from the date of delivery.

Tampering with or opening the battery voids the warranty.

Battery Usage Guidelines

• Charge regularly — even when not in use.

• Do not allow the State of Charge (SOC) to fall below 20%.

• When storing the vehicle (e.g. during holidays), maintain SOC at 80–90%.

• Operate to minimize current drawdown, which helps extend battery life.

Best practices include:

• Climb hills in low gear only.

• Avoid excessive acceleration to reduce strain on drivetrain components.

• Monitor the amp meter and drive efficiently.

• Avoid sharp or high current drawdowns, which may damage battery cells and reduce the State of Health (SOH).

• Use regenerative braking when going downhill.

Temperature Notes:

• Do not operate the vehicle in temperatures below -20°C.

• Do not store the battery at low charge in freezing conditions.

• Cold weather charging is recommended.

• Avoid temperatures above 50°C.

Optional Battery Lease

Customers may lease the battery for 5 years, after which it can be replaced with a new unit.

12V Accessory Battery

Each vehicle also includes a 12V lead-acid battery (excluding the main motor). This battery:

• Starts the main battery system

• Has a 12-month warranty

• Has an expected life of up to 3 years

• Must be maintained at full charge and checked monthly

Final Note

THE BATTERY IS THE MOTOR — AND IF OPERATED SENSIBLY, IT WILL PROVIDE MAINTENANCE-FREE RUNNING.